When you purchase our products, you are confirming that you have read and accepted our shipping and replacement policies.

Science Smart Supplements - Replacement(s). Generally, biological products are not returnable but may be possible as per the following.

 

REPLACMENT POLICY: We have a 5-day replacement policy, which means you have five (5) days after your item was delivered to the “ship to” address provided on your order to request a replacement.

 

Please inspect your shipment upon receipt and contact us immediately if the item was damaged during transit or was received defective (has leaked or if the safety seal is broken) or if you received the wrong item. We will do our best to immediately make it right for you.

 

To start a claim please contact us directly to us at: custserv@sciencesmartsupplements.com.

 

Please provide the information requested in the following “Replacements” section. Once approved, replacement will be initiated.

 

Replacement product(s):

 

Customers - approved replacement(s) will be provided free of charge and includes free shipping.

 

Valid requests for replacement product(s); when your shipment was received damaged due to poor handling in-transit or the product leaked. If the product(s) was received damaged, please take a picture(s) of the product(s) to document any in-transit damage or defects immediately on receipt of the product. You will be required to provide evidence of product damage or defects within our 5-day policy window. We will confirm the delivery date of your item using the tracking number provided with your confirmation.

 

Non-replacement. After the 5-day post-delivery timeline defined by our replacement policy, product(s) will not be replaced free of charge.

 

Order Cancellation: If you want to cancel your order before we confirm shipment, no problem, we will cancel the order at no charge. If you want to cancel your order and we have confirmed shipment, once received you must not open the yellow envelope nor open the supplement so the tamper proof seal is intact. Write on the envelope "RETURN TO SENDER" and place it in your mail box or take it to a USPS facility. They will return it without charge. 

 

Once we receive the envelope and confirm the product is un-used, we will refund the value of the order less actual shipping cost.

 

Returns: Generally, we do not accept returns. If you received your order and decide to not use the supplement, please do not open the bottle or break the tamperproof seal. We may accept your request for return. 

 

IF we accept your request to return the supplement, it must be in its original - unused condition. You can request the carrier (typically USPS) to "return to sender". Use the same envelope the supplement was shipped in. IF USPS does not accept your "return to sender" request, you must pay for USPS Ground Advantage shipping to our main office at Distributor Channels International, C/O Janice, Customer Service, 1833 S. Ocean Drive, Suite 1201, Hallandale Beach, Florida, 33009.

 

Once the product is received at our facility, our Quality Control department will determine if the product is un-used, undamaged and the tamperproof seal is intact. Once approved we will gladly refund the purchase price less the shipping cost we incurred to ship your order.

 

Claim of Non-Delivery: On occasion, carriers report delivery and customers claim the package was not received. When these events happen, contact us immediately. We will promptly file a claim with the carrier and will inform you of the claim # and the status of the claim as the carrier updates their findings.

All our packages are barcode labeled with tracking and address information that is scanned by the carrier's employee when the package is reported delivered. When carriers receive a claim for non-delivery, they refer to the GPS location the carrier's employee was physically at when the package was scanned as delivered. This verification absolutely confirms the actual physical location of the carrier's personnel when the delivery was reported. 

When the carrier cannot verify the physical location of their employee, then triggers a search within their facilities and their employees that often locates and then completes delivery of the package. This has been our experience with most claims of non-delivery.

When the carrier verifies their employee was in fact physically at the address when the package was scanned as delivered then proof of delivery is confirmed. When this finding is reported by the carrier, it completes the delivery and the claim is closed by the carrier.

When delivery is finally confirmed by the carrier, the conclusion is the package was properly delivered. When packages are not found by the recipient, it is likely the package was picked up by someone else, be they related or not to the recipient, meaning it has been "misplaced" (meaning the package may be with a neighbor or friend).

When the package is not misplaced and not recovered within 2-3 days by the recipient, our conclusion is the package was STOLEN. We all know that package theft from a recipients' mailbox, front or side doors and other locations at the address is now a common event. 

Finally, we are NOT responsible for STOLEN packages. The security of packages once delivered at the recipient's address is the responsibility of the recipient. However, based on our exclusive authority, we may or may not decide to replace or refund the purchase. Our decision is final and cannot be appealed. 

Please direct any questions about the type of product you ordered to: custserv@sciencesmartsupplements.com.

 

Thank you for your purchase! We hope you will never need to make a claim for a replacement. We do our best to ensure properly packaged and undamaged products.

 

Please contact custserv@sciencesmartsupplements.com for any questions or comments about this policy.