Replacement Policy
Policy: when you purchase our products, you are confirming that you have read and accepted our shipping and replacement policies.
Science Smart Supplements - Replacement(s) and Shipping Policies, Generally, biological products are not returnable.
REPLACMENT POLICY: We have a 5-day replacement policy, which means you have five (5) days after your item was delivered to the “ship to” address provided on your order to request a replacement.
Please inspect your shipment upon receipt and contact us immediately if the item was damaged during transit or was received defective (has leaked or if the safety seal is broken) or if you received the wrong item. We will do our best to immediately make it right for you.
To start a claim please contact us via the Amazon email system or directly to us at: custserv@sciencesmartsupplements.com.
Please provide the information requested in the following “Replacements” section. Once approved, replacement will be initiated.
Replacement product(s):
US Mainland Customers - approved replacement(s) will be provided free of charge and includes free shipping.
Valid requests for replacement product(s); when your shipment was received damaged due to poor handling in-transit, the product leaked or was not delivered. If the product(s) was received damaged or defective, please take a picture(s) of the product(s) to document any in-transit damage or defects immediately on receipt of the product. You will be required to provide evidence of product damage or defects within our 5-day policy window. We will confirm the delivery date of your item using the tracking number provided with your confirmation.
Non-replacement. After the 5-day post-delivery timeline defined by our replacement policy, product(s) will not be replaced free of charge.
Order Cancellation: If you want to cancel your order before we confirm shipment, no problem, we will cancel the order. If you want to cancel your order and we have confirmed shipment, once received you must not open the yellow envelope nor open the supplement so the tamper proof seal is intact. Write on the envelope "RETURN TO SENDER" and place it in your mail box or take it to a USPS facility. They will return it without charge.
Once we receive the envelope and confirm the product is un-used, we will refund the value of the order less actual shipping cost.
If you received your order and decide to not use the supplement, please do not open the bottle and break the tamperproof seal. We may accept a request for return.
IF we accept your request to return the supplement, it must be in its original - unused condition. You can request the carrier (typically USPS) to "return to sender". Use the same envelope the supplement was shipped in. IF USPS does not accept your "return to sender" request, you must pay for USPS Ground Advantage shipping to our main office at Distributor Channels International, C/O Janice, Customer Service, 1833 S. Ocean Drive, Suite 1201, Hallandale Beach, Florida, 33009.
Once the product is received at our offices, our Quality Control department will determine if the product is un-used, that the tamperproof seal is intact. Once approved we will gladly refund the purchase price less the shipping cost incurred to ship your order.
Please direct any questions about the type of product you ordered to: custserv@sciencesmartsupplements.com.
Thank you for your purchase! We hope you will never need to make a claim for a replacement. We do our best to ensure properly packaged and undamaged products.
SHIPPING POLICY
Overall Policy: when you purchase our products, you are confirming that you have read and accepted our shipping and replacement policies posted on our website and other sales channels like Amazon, Google shopping and other sites where are products can be purchased.
Upon receipt of your order: DCI will-
Confirm shipment of your order within 72 hours (3 working days) of receipt. Once payment is confirmed, DCI will ship the product within 72 hours (Sunday Excluded). DCI will ship the product(s) using United States Postal Service via Ground Advantage Mail. The typical delivery time with this service is 3-5 calendar days in the USA. This is our experience, irrespective of calculated delivery times by the various sales channels noted above.
If you desire a different shipment service, please note this on the order and we will do our best to accommodate you and will quote the shipping cost.
The product(s) will be shipped in bubble protected envelopes and a tracking # will be provided through the sales channel contact email where the order originated.
Shipment costs to US territories outside the continental USA will be quoted and customers will be notified in advance for acceptance and payment.
Please contact CustServ@sciencesmartsupplements.com for any questions or comments about this policy.
Thank you for your order, we hope you will find our products meet your expectations.